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Privacy Policy
1. Purpose of the Privacy Notice.
This Privacy Policy of NATURA BISSÉ INTERNATIONAL INC. regulates the obtainment, use and other forms of processing of personal data provided by Users on this website or in any of the company's Internet environments (the “Privacy Policy”).
All legal texts are available to users and / or those interested in the relevant website. These texts may be modified and/or updated according to the needs and activities carried out by NATURA BISSÉ INTERNATIONAL INC.
1.1. Who is the data controller responsible for processing your data?
The data identifying the data controller are:
Company name of the data controller: NATURA BISSÉ INTERNATIONAL INC.
Tax ID No.: 74-2738371
Address: 2000 Westridge Dr., Suite #100, Irving, Texas 75038
Email: naturabisse@naturabisse.com
NATURA BISSÉ INTERNATIONAL INC. is the legal entity responsible for controlling and processing your personal data in connection with the services it provides.
References in this Privacy Policy to “Natura Bissé”, “we”, “us” or “our” mean NATURA BISSÉ INTERNATIONAL INC.
We are committed to respecting and safeguarding your privacy and the security of your data.
1.2. How can you contact them?
You can contact us regarding data issues at the following email address: naturabisse@naturabisse.com.
1.3. For what purpose(s) do we collect your data?
We only collect data that is strictly necessary to offer the services derived from our activity and other benefits, management and activities attributed by law.
Only contact data and personal data provided by the users are processed in this website. The data collected from Users will be processed for the purpose of keeping a business relationship with them, such as:
i) Sending of commercial advertising communications by email, SMS, MMS, social communities and any other electronic or physical means, present or future, that enables commercial communications. These communications will be carried out by us in relation to our products and services, or our collaborators or suppliers with whom we have reached a promotional agreement. In this case, third parties will never have access to personal data.
ii) Carrying out statistical studies.
iii) Process orders, requests or any other type of petition made by users through any of the contact forms that are made available.
iv) Sending the website newsletter.
v) Management of the candidate selection process.
vi) Manage access to our facilities and provide the greatest possible security of assets and people.
vii) Carry out an adequate evaluation of the care of your skin now and on the future.
viii) Performing cosmetics test.
2. Lawful basis.
We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service.
We may use it to contact you about orders you’ve placed or to contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.
In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.
Consent. You will be asked to confirm that you’re happy to provide your personal data and that you give permission to NATURA BISSÉ INTERNATIONAL INC. to process your personal data. Information relating to why we want your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. Where we are relying on consent you will usually see a tick box. You have the right to withdraw your consent at any time if you no longer want to be part of the Natura Bissé® processing activity (See the ‘Withdrawing my Consent’ section below).
Contractual. Processing data for the purposes of a contract to which you are party to. There is a range of legal and regulatory requirements we and our parent company need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it.
Legal obligation. We will occasionally be under a legal obligation to obtain and disclose your personal data. Where possible we will notify you when processing your data due to a legal obligation, however this may not always be possible.
Legitimate interest. We holds personal data for our own legitimate business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience. When we rely on this, we carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
The legitimate business interests of Natura Bissé® do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
By means of implementing the forms included in the different websites, related to services provided by us, Users accept the inclusion and processing of the data provided in a personal data processing, the data controller of which is NATURA BISSÉ INTERNATIONAL INC., and will be able to exercise the pertinent rights according to what is stated in the following clauses.
3. User commitment to have their data registered for processing.
We recommend that, before entering the data in any or some of the data collection sheets of this website, users should read the Legal Notice, Cookie Policy and the present Privacy Policy carefully. Users located in the State of California (US) may have additional legal rights and should read the Privacy Policy for California Residents.
In any case, users are responsible for the authenticity of the data provided, that they are accurate, current and complete for the purpose for which they are provided, taking on responsibility for damages, both for lost profits and for consequential damage, which may be generated by such inaccuracies or misrepresentations. In any case, if the data provided in the corresponding forms were owned by a third party, the user takes responsibility for the correct collection of consent and information to the third party on the aspects stated in this legal notice and privacy policies.
4. User responsibility for use and content.
Both the access to the websites and the use that can be made of the information and contents included therein will be the exclusive responsibility of whoever does this. Therefore, the use that may be made of the information, images, content and / or products reviewed and accessible through it, will be subject to applicable law, whether national or international, and to the principles of good faith and lawful use by Users, who will be entirely responsible for such access and proper use. Users will be obliged to make reasonable use of the services or contents, under the principle of good faith and observing current law, morality, public order, good customs, the rights of third parties and of Natura Bissé® itself, all according to the possibilities and purposes for which they are conceived. We take no liability, whether direct or indirect, for consequential damages or lost profits, arising from the misuse of services or content made by Users or third parties.
4.1. To which recipients will your personal data be communicated?
We will not communicate personal data to third parties, unless legally obliged.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in compliance with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of the organisation, or others. This includes exchanging information with other companies and organisations for the purposes of safeguarding or other statutory regulations with which we must comply. We will collaborate so that third parties comply with the legislation in force, although the mentioned third parties will be liable in this regard.
We do not sell, rent or transfer the personal data of Users of these websites, except where necessary for the provision of the service itself.
We expressly inform and guarantee Users that their personal data will not be transferred in any case to third parties, except under legal obligation, except related companies and except subsidiaries of NATURA BISSÉ INTERNATIONAL INC. Whenever any type of transfer of personal data is carried out, the express, informed, and unequivocal consent of Users will be requested beforehand. All data requested through the website are mandatory, as they are required for the provision of optimal service to the User. In case of not providing all data, no guarantee is given that the information and services provided will be completely according to your needs.
The website has links, applications and functionalities shared with third parties, such as social networks or on-line communication systems. NATURA BISSÉ INTERNATIONAL INC. takes no responsibility for the information collected in such applications, functionalities or social networks owned by third parties as it has no management capacity or control over them, the legal notices and privacy policies that may appear on websites or similar third parties being therefore applicable.
4.2. How long do we keep your personal data for?
We retain your personal data in a live environment for as long as necessary to fulfil the purpose(s) for which it was collected (including as required by applicable law or regulation, typically 7+ years).
We may keep your data for longer to establish, exercise, or defend our legal rights and yours.
Where there is a need, personal data is securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.
We are required to keep details of financial transactions for seven years to meet accountancy and HMRC requirements.
We will anonymise or delete personal data if, after a period of seven years, we have not had any contact or communication from you (this will be measured on a rolling seven-year period) – subject to special circumstances concerning legacies.
We maintain data retention criteria to help implement this. This takes account of our legal and accounting obligations, balancing this with what would be considered reasonable.
Personal data will be retained if the user does not state otherwise and for the legally established retention periods, unless for logical and obvious reasons the data have lost their usefulness or legitimate purpose for which they were collected.
Data retention criteria: your personal data shall be retained by us for as long as there is a mutual interest in maintaining the purpose of the processing and when they are no longer required for that purpose, they shall be deleted with appropriate security measures to ensure the data’s anonymisation or its total destruction.
5. Security of your personal data.
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Additionally, we put in place appropriate security procedures and access controls to ensure the confidentiality of the special categories of personal data that we process. For instance, information relating to the religious beliefs of our supporters.
Personal data collected through our websites is transmitted across the Internet securely using high-grade encryption and we take particular care with online giving. We only use service providers who specialise in the secure capture and processing of online payments. The online donation form is secure, and your information is encrypted and stored on a secure database. We do not retain any card payment information.
5.1. Our use of Cookies.
Our website uses Cookies to record visits to the website. For instance, we may collect information about your computer, including where available, your IP address, operating system, and browser type, for system administration purposes. This information helps us to improve the website and provide you with a good experience when you browse our web pages. We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as cart/browse reminders). Please see our Cookie Policy for more information.
6. LSSI-CE information.
We hereby inform you that the driver and content manager of the website where you can download several applications and / or information is NATURA BISSÉ INTERNATIONAL INC. with address in 2000 Westridge Dr., Suite #100, Irving, Texas 75038, who is the manager of the Internet domain https://www.naturabisse.com/us/en/home registered in the corresponding registry, which attends communications received from users and/or stakeholders by e-mail naturabisse@naturabisse.com.
Any other commercial, trade, administrative or contracting activity of goods and/or services is the responsibility of the aforementioned company, who is the owner of this domain.
7. The mandatory or optional nature of information provided by users.
Users will mark the corresponding boxes and enter data in the fields marked with an asterisk (*) in the contact form or download forms to expressly and unequivocally accept that their data are necessary for the service provider to grant their request, the inclusion of data in the remaining fields being voluntary. Users guarantee that the personal data provided to the Controller are true and take responsibility for communicating any changes thereto.
7.1. What are the rights of the Users who provide us with their data?
We support your data subject rights in relation to the processing of your personal data including your:
• right to be informed (chiefly via this policy)
• rights related to automated decision-making including profiling.
You can exercise any of these rights by contacting us using any of the methods shown below in the ‘How do I contact you?’ section. We will respond to your request as quickly as possible. Usually, this will be within one month of receiving your request.
You may choose to correct, update, or delete your personal data, by contacting us using any of the methods shown below in the ‘How do I contact you?’ section.
If you have opted-in to receiving communications form us, your preferences will remain in effect until you tell us that you want to opt-out of receiving any further communications. Normally, you can do this by clicking the link at the footer of the email you have received.
You can change your preferences at any time by clicking the relevant link in the emails we send you or by contacting using any of the methods shown below in the ‘How do I contact you?’ section.
The rights referred to in the preceding paragraph may be exercised by each User by means of a written and signed request.
8. Withdrawing consent.
Where we® processes your information based on your consent, you may withdraw your consent at any time. You can do this by contacting us using any of the methods shown below in the ‘How do I contact you?’ section.
9. How to contact us.
We hope you will never have the need to do so, but if you do want to complain about our use of your personal data, or our facilitation of your data subject rights requests.
You can contact us using any of the methods shown below:
By post: NATURA BISSÉ INTERNATIONAL INC.
2000 Westridge Dr., Suite #100, Irving, Texas 75038
By email: customerservice@naturabisse.com.
10. California Privacy Policy.
Various California laws provide additional rights to California residents.
Our Privacy Policy for California Residents is located here.
11. Changes to our Privacy Policy.
This Privacy Policy was last updated in December 1, 2021. We continuously review the content of our Privacy Policy to ensure it accurately reflects what we do with your information, so we recommend that you check back here occasionally. If we make changes, we think may affect you significantly, particularly if they could have an impact on the choices, you have made or your marketing preferences, we will provide you with a prominent notice.
16 April, 2024.
