Frequently Asked Questions


Where can I purchase Natura Bissé products?

Natura Bissé products are available at selected locations around the world. To find a Natura Bissé counter, click here to visit our Store Locator and receive information about your preferred location. If you are a resident in the USA you can shop online right here.

Can I cancel or modify my order?

Orders can be cancelled or modified until an ORDER IN PROCESS e-mail is sent. If you would like to cancel an order after this e-mail has been sent, we advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

Why was my order cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include: item(s) not available, inability to process payment information, cannot ship to address provided, duplicate orders placed, cancelled at the customer's request.

If there is an issue with your order and it is canceled, you will be informed by email. You will not be billed for any canceled items. If have any further questions, please do not hesitate to send us an e-mail at

How do I know if an item I want to order is on back order or delayed?

Although we do not foresee delays, sometimes demand exceeds supply, and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock and can let us know if you prefer to remove the item from your order and receive a partial refund or ship the entire order once the out-of-stock item arrives.

What are the benefits of creating a Natura Bissé account?

Creating a Natura Bissé account allows you to:

1. Be welcomed to the unique world of Natura Bissé with a gift with your order.

2. Enroll for a journey of discovery with a complimentary sample of our seasonal favorites each month.

3. Be the first to experience our newest products with an exclusive pre-sampling just for you!

How many units of each product may I purchase on

Orders are limited to no more than five (5) units of the same item and no more than eleven (11) units total.

Can you send me some samples?

At Natura Bissé we strongly believe that it is important to try before you buy, but you should try the most appropriate samples for your skin type or concern. You will have that opportunity to receive 3 samples of your choice at checkout with any purchase and by creating a Natura Bissé account; you will have the benefit of requesting a sample of a different product each month.

We highly recommend visiting your nearest Natura Bissé counter for a personalized consultation with one of our expert beauty advisors to provide you with specific product guidance and a sample of the perfect product for your concern. To find your nearest store, visit our Store Locator.


What payment methods do you accept?

We now accept Apple Pay, Google Pay, and all major credit cards (AMEX, VISA, Mastercard, and Discover). Multiple methods of payment per order are not accepted.

Order payments must be drawn from a US bank. Regrettably, we cannot accept credit cards with a non-US bank address.

If the credit card payment for your order is not accepted, please contact your bank to approve the transaction or select another payment method. For more information, please email us at

When will my credit card be charged?

Your credit card will be charged at the time you submit your order and we receive it on

For assistance with billing questions, please contact us via e-mail at

Although we do not foresee delays, sometimes demand exceeds supply, and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock and can let us know if you prefer to remove the item from your order and receive a partial refund or ship the entire order once the out-of-stock item arrives.

Can I use multiple methods of payment?

At this time we only accept one form of payment per order.

How do I know that my credit card and personal data is secure?

Natura Bissé understands how important security is to you and we use various security measures to protect the security of your data both online and offline.

If you have any questions about security on, please visit our Privacy Policy.

Will I be charged sales tax?

We are required by law to collect state sales tax on orders being shipped to the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Nevada, New Jersey, New York, Ohio and Texas.


Do you ship outside the United States?

Natura Bissé Online ships within the United States and Puerto Rico. We regret that we are unable to ship to international addresses at the moment and apologize for any inconvenience.

What are your shipping rates?

For shipments via FedEx to physical addresses within the 48 contiguous states, the following shipping and handling costs apply:

Continental United States Shipping & Handling Rates:
- Complimentary Standard Shipping for all online orders.
- Second Day (weekdays only): $33

Puerto Rico, Alaska and Hawaii Shipping & Handling Rates:
- Shipments to Hawaii, Alaska and Puerto Rico are eligible only for Second Day
- Second Day (weekdays only): $60

Rates vary for shipments via the United States Postal Service.

How can I track my order?

To track your order, you may login to your account and view order. For orders placed as a guest, click on the link that you will find in your order confirmation email or access here, and with your email and the order number of your order you will track it.

How long will it take for my order to arrive?

Orders received after 1 PM CST will be processed on the next business day. In-stock products will ship in approximately 48 hours. Out-of-stock products will ship when available, generally within 3 weeks.

What do I do if my shipment or product arrived damaged?

Please inspect the carton of your product upon arrival for any damage that may have occurred during shipping. It may be possible for the exterior box of the merchandise to show some wear. However, if damage occurred to the item(s) in your shipment, please notify Customer Service within five (5) business days of receipt by emailing or calling (972) 816-8731 Monday - Friday 8:00 AM to 4:00 PM CST.

Please provide your order number and retain the shipping box, packaging materials and damaged items. Our Customer Service Representative will provide instructions, and we will contact the carrier to pick up and inspect the damaged package.


What is your return policy? How many days do I have to return a product?

At Natura Bissé, we take great pride in the quality of our products; attention to the highest standards and efficiency is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If within 30 days of purchase, you are dissatisfied for any reason, you may return any non-used product for a refund of the merchandise value.

How do I return an item?

Carefully pack items into a shipping box, seal the box and affix the prepaid label to the outside. Take the package to any drop-off location of the courier shown on our pre-paid label.

How long does it take for a refund to be issued?

Once the returned product has arrived at our facilities, you will receive a confirmation e-mail. Merchandise returned to will be processed within 7-10 working days of receipt. For updates regarding your return, please contact

Are delivery charges refundable?

Original shipping charges incurred at the time of purchase are non-refundable.

How do you exchange an item with cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Please note that new orders are subject to merchandise availability.

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