Frequently asked questions

PURCHASING

Where can I purchase Natura Bissé products?

Natura Bissé products are available at selected locations around the world. To find a Natura Bissé counter, click here to visit our Store Locator and receive information about your preferred location. If you are a resident in the USA you can shop online right here.

Can I cancel or modify my order?

Orders can be cancelled or modified until an ORDER IN PROCESS e-mail is sent. If you would like to cancel an order after this e-mail has been sent, we advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

Why was my order cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include: item(s) not available, inability to process payment information, cannot ship to address provided, duplicate orders placed, cancelled at the customer's request.

If there is an issue with your order and it is canceled, you will be informed by email. You will not be billed for any canceled items. If have any further questions, please do not hesitate to send us an e-mail at customerservice@naturabisse.com.

How do I know if an item I want to order is on back order or delayed?

Although we do not foresee any delays, sometimes demand exceeds supply and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock. We will ship in-stock items immediately using the selected shipping method and backorder out of stock items under the original Natura Bissé Online order number.

What are the benefits of creating a Natura Bissé account?

Creating a Natura Bissé account allows you to:

1. Be welcomed to the unique world of Natura Bissé with 15% off your first order!

2. Enroll for a journey of discovery with a complimentary sample of our seasonal favorites each month.

3. Be the first to experience our newest products with an exclusive pre-sampling just for you!

How many units of each product may I purchase on Naturabisse.com?

Orders are limited to no more than five (5) units of the same item and no more than eleven (11) units total.

Can you send me some samples?

At Natura Bissé we strongly believe that it is important to try before you buy, but you should try the most appropriate samples for your skin type or concern. You will have that opportunity to receive 3 samples of your choice at checkout with any naturabisse.com purchase and by creating a Natura Bissé account; you will have the benefit of requesting a sample of a different product each month.

We highly recommend visiting your nearest Natura Bissé counter for a personalized consultation with one of our expert beauty advisors to provide you with specific product guidance and a sample of the perfect product for your concern. To find your nearest store, visit our Store Locator.

PAYMENT

What payment methods do you accept?

We accept American Express, VISA, Master Card and PayPal. Multiple methods of payment per order are not accepted.

Payment for orders must be drawn on a US bank. Regrettably, we cannot accept credit cards that have a non-US bank address.

If the payment for your order by credit card is not accepted, please contact your bank for approval of the transaction or select another payment method. For more information, please email us at customerservice@naturabisse.com.

When will my credit card be charged?

Your credit card will be charged at the time you submit your order and we receive it on naturabisse.com.

For assistance with billing questions, please contact us via e-mail at customerservice@naturabisse.com.

If an item selected is temporarily out of stock at the time of your order, you will be notified via e-mail and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. No shipping will be charged for backordered items. If for any reason you wish to cancel a backordered item, you will be informed how to do it in the e-mail sent to you regarding Order Status.

Can I use multiple methods of payment?

At this time we only accept one form of payment per order.

How do I know that my credit card and personal data is secure?

Natura Bissé understands how important security is to you and we use various security measures to protect the security of your data both online and offline.

If you have any questions about security on naturabisse.com, please visit our Privacy Policy.

Will I be charged sales tax?

We are required by law to collect state sales tax on orders being shipped to the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Nevada, New Jersey, New York, Ohio and Texas.

SHIPPING & DELIVERY

Do you ship outside the United States?

Natura Bissé Online ships within the United States and Puerto Rico. We regret that we are unable to ship to international addresses at the moment and apologize for any inconvenience.

What are your shipping rates?

For shipments via FedEx to physical addresses within the 48 contiguous states, the following shipping and handling costs apply:

Continental United States Shipping & Handling Rates:
- Complimentary Standard Shipping for all online orders.
- Second Day (weekdays only): $25
- Overnight (weekdays only): $33

Puerto Rico, Alaska and Hawaii Shipping & Handling Rates:
- Shipments to Hawaii, Alaska and Puerto Rico are eligible only for Second Day or Overnight service.
- Second Day (weekdays only): $40
- Overnight (weekdays only): $50

Rates vary for shipments via the United States Postal Service.

How can I track my order?

To track your order, you may login to your account and view order. For orders as a guest, click on the “review your order” link in the order CONFIRMATION E-MAIL to access a tracking order page.

How long will it take for my order to arrive?

Orders received after 1 PM CST will be processed on the next business day. In-stock products will ship in approximately 48 hours. Out-of-stock products will ship when available, generally within 3 weeks.

Could I have my order signed upon delivery for security reasons?

If your order is delivered by FedEx, you can choose to sign for it upon arrival. This ensures your purchase is safely delivered to you at a cost of $5. If you are unavailable to sign for your package, the driver will leave a tag on your door informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold it at a FedEx location near you. If you remain unavailable to sign for your package, the package will be returned to Natura Bissé.

When placing an order, the signature requirement is not set by default. Please note that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

What do I do if my shipment or product arrived damaged?

Please inspect the carton of your product upon arrival for any damage that may have occurred during shipping. It may be possible for the exterior box of the merchandise to show some wear. However, if damage occurred to the item(s) in your shipment, please notify Customer Service within five (5) business days of receipt by emailing customerservice@naturabisse.com or calling (972) 816-8731 Monday - Friday 9:00 AM to 4:30 PM CST.

Please provide your order number and retain the shipping box, packaging materials and damaged items. Our Customer Service Representative will provide instructions, and we will contact the carrier to pick up and inspect the damaged package.

RETURNS

What is your return policy? How many days do I have to return a product?

At Natura Bissé, we take great pride in the quality of our products; attention to the highest standards and efficiency is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If within 30 days of purchase, you are dissatisfied for any reason, you may return any non-used product for a refund of the merchandise value.

How do I return an item?

Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside. Take the package to any drop-off location of the courier shown on our pre-paid label.

How long does it take for a refund to be issued?

Once the returned product has arrived at our facilities, you will receive a confirmation e-mail. Merchandise returned to Naturabisse.com will be processed within 7-10 working days of receipt. For updates regarding your return, please contact customerservice@naturabisse.com.

Are delivery charges refundable?

Original shipping charges incurred at the time of purchase are non-refundable.

How do you exchange an item with Naturabisse.com?

Naturabisse.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Naturabisse.com. Please note that new orders are subject to merchandise availability.

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