Frequently Asked Questions


Where can I purchase Natura Bissé® products?

If you are a resident or national of Great Britain you can shop online at, or switch to our sites in Mexico, Spain, or United States if you are based in those countries.

Natura Bissé® products are available at selected locations around the world. To find a Natura Bissé® counter, visit our Store Locator and receive information about your preferred location.

Do I need to register to place an order?

At you can shop as a guest customer, but you can also create a personal account. If you are registering, you will enjoy the following advantages:

1. Manage your account details, address book and email preferences.

2. Track your orders and review past purchases.

3. Build a customized Wish List and save your favorite products.

4. Receive personalized recommendations to deliver exclusive content tailored to you if you subscribe to our newsletter in the process of registering.

Can I order samples?

With any purchase at you will be able to choose 3 complimentary samples.

We recommend you visit your nearest authorized Natura Bissé® point of sale or contact our beauty advisors who can advise you on the most suitable products for your skin by emailing

To find your nearest store or beauty salon, visit our Store Locator.

How many units of each product may I purchase?

Orders are limited to no more than five (5) units of the same item and no more than ten (10) units total.

Can I cancel my order?

If you have placed your order as a registered Customer, you will have approximately 15 minutes to cancel it, accessing your account. Once that period has passed, your purchase information will be transferred to start preparing the Order.

If this option is already disabled or if you have made your purchase as a guest Customer, you should contact our Customer Service team via email at They will confirm if you are on time to cancel it or if you should wait to receive your Order before proceeding to return it.

Is it possible to modify an order?

It is currently not possible to make automatic changes on our website. If you wish to exchange any item in your Order, you must wait to receive it before returning the item(s) you wish to exchange, following the instructions in our Returns Policy at


What payment methods can I use?

You can pay at with a Apple and Google Pay or debit and/or credit card (VISA, MasterCard and American Express) as a means of payment through the Braintree payment gateway or pay through a PayPal account. 

If your card is not accepted for payment of your Order, you can contact your bank for approval of the transaction or select another payment method. For more information, please email us at

When will my credit card be charged?

Your card will be charged when you place the Order, and we receive it at

How do I know that my personal data are secure?

At Natura Bissé®, we are absolutely committed to the security of our customers' data. For this reason, we use various measures to protect information, both online and offline, and we require the same measures from our suppliers acting as data processors.

If you have any questions about security on, please visit our Privacy Policy at

How can I request an invoice?

All your orders will include a simplified invoice.

If you would like to request a sales invoice for your Order, you must contact our customer service team by email at, indicating the Order number and providing the necessary tax details for the creation of said sales invoice. The Natura Bissé team will send you the sales invoice for said Order electronically.


What territories do we ship to?

Currently, purchases made on the United Kingdom site can only be shipped to Great Britain (no British Overseas Territories). However, you can switch to our sites in Mexico, Spain, or United States if you are based in those countries.

What are the shipping rates?

All our orders are shipped by Fedex.

We apply the following rates:

Standard Shipping:  £5 for orders under £100, Complimentary for orders above £100

Next-Day-Delivery: £10 for orders under £250, Complimentary for orders above £250

How can I track my order?

To follow the status of your Order, log in to your account area, access "My Orders" section, and select the one you are interested in. For orders placed as a guest, click on the link that you will find in your order confirmation email or access here, and with your email and the order number of your order you will track it.

When your Order has been received by the carrier, you will receive an email with the associated tracking number and a link to view the status of your Order.

How long will it take for my order to arrive?

Our aim for our customers who purchase at is that they receive their Order as quickly as possible. We aim to deliver all orders within 2 to 4 working days.

Although we do not foresee any delays, if delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

In any case, the maximum delivery period shall be 30 days from the date of the "Confirmation of your order" unless unforeseen or extraordinary circumstances arise.

What happens if an item is temporarily out of stock?

If an item is temporarily out of stock when you place your Order, you will be notified by email and informed of the expected dispatch date. Backordered items will be shipped to you free of charge as soon as they become available.

If you are interested in purchasing a product but it is out of stock, you can leave your email address in the available field, and you will be notified by email when this product is available for purchase again.

What can I do if my order or product arrives damaged?

Please, check your Order upon receipt for any damage that may have occurred during shipment. The outer box may show some wear and tear.

However, if any damage occurs to the item(s), please, contact our Customer Service immediately at and always within 14 calendar days of the receipt of your Order, subject to the conditions and limitations set out in the applicable regulations and the Conditions of Purchase at


What is return policy?

At Natura Bissé®, we are proud of ourselves for the quality of our products, our attention to detail, and our strict standards of excellence and efficacy. That's why we carefully review all Orders before they are shipped. Once you have received an Order, please, check your purchase; if your items have been damaged, please notify us immediately and we will try to resolve it as soon as possible.


If for any other reason you wish to return an item, you have 14 calendar days to request the return from the receipt of your Order of any product in its original, unused and/or unopened condition and obtain a refund. In order to protect health and hygiene, Natura Bissé® will not accept the return or reimbursement of any product(s) on which the seal has been broken. In this case, our customer service team will be in touch to return the opened items to the customer address and the refund won’t be accepted.


Please also keep in mind that, to obtain the full refund, any gift received with your purchase will have to be returned in perfect condition with the product you want to return. If you do not return the gift received with the purchase, its value will be deducted from the final refund. You can find more information about our return and exchange policy in our Purchase Conditions at

How do I return a product?

You must download our returns form here and contact us at to request a pick-up from the address where the order was delivered. This courier service will be free of charge. After our Customer Service Team confirms the day on which collection will take place, you must prepare the return in its original packaging and in the same condition it was delivered to you.

Please make sure to include the completed returns form and that the package is properly sealed to avoid loss or damage to the product(s) during the return journey.

Please note all products must be sealed and unused, as otherwise the return won’t be accepted.

The return will be made to the following address:
Fourth Floor 15, Grosvenor Gardens, London, United Kingdom, SW1W OBD

How long does it take for a refund to be issued?

Once the returned product(s) arrive at our facilities, our team will verify that the conditions for proceeding with the refund are met.

You will receive an email confirming that the refund has been processed and that you will receive the refund in the following few days through the same payment method used for the purchase. In any case, the reimbursement will be processed within a maximum period of fourteen (14) days after receipt of the products at the Natura Bissé® facilities.

If for any reason, any of the conditions necessary for the return of the product(s) are not met, our customer service team will contact you to tell you the next steps to follow.

You can find more information about our refund policy in our Purchase Terms at

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