Returns and Exchanges
At Natura Bissé, we take great pride in the quality of our products; attention to highest standards and effectiveness is our priority. We also carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If within 30 days of purchase, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. If you prefer, you may exchange your purchase for other Natura Bissé products.
We will credit the card used in the original purchase within 14 business days, and it will show on your next statement depending on the issuing bank and/or billing cycle.
The following requirements apply to all returns:
1 - We will only accept returns for merchandise purchased directly from Natura Bissé International, Inc. We cannot accept returns for products purchased at other retail outlets.
2 - Products must be returned within thirty (30) days of purchase.
3 - We cannot accept returns on overly used products as defined by Natura Bissé.
4 - Gift with Purchases must be returned along with the product purchased to receive full credit.
5 - Original shipping and handling charges are non-refundable.
6 - All returns must be in the original packaging and accompanied by a completed Return To Vendor form, along with a copy of your Natura Bisse International Inc. payment receipt (sent via email) showing proof of purchase. The Return to Vendor form will be included in the original shipment and may also be downloaded here (Adobe PDF Reader required).
7 - Natura Bissé International, Inc. is not responsible for the shipment until delivered. The shipment must be sent via a traceable method to:
Natura Bisse International, Inc. Attn: Online Customer Service Returns
251 O'Connor Ridge Blvd, Suite 150 Irving, Texas, 75038 Tel. (972) 791 1500
Once the returned product has arrived at our facilities, you will receive a confirmation email.
Please inspect the carton of your product upon arrival for any damage that may have occurred during the shipping process. It may be possible for the outer box of the merchandise to show some wear. However, if damage occurred to the item(s) in your shipment, please notify Customer Service within five (5) business days of receipt at firstname.lastname@example.org, Monday - Friday 9:00 AM to 4:30 PM CST. Please provide your order number in your email and retain the shipping box, packaging materials, and damaged items. Instructions will be provided by our Customer Service Representative, and we will contact the carrier to inspect and pick up the damaged package.
Please notify Customer Service at email@example.com of any order inaccuracies within five (5) business days of receipt. We will request that you return the incorrect portion of the products to us and will proceed to reimburse you for the return shipping fee and waive the shipping costs of replacement merchandise. Further instructions will be provided by our Customer Service Representative.
You may be able to cancel a Natura Bisse order as long as the order or a product status is “in process”. If order status is “shipped”, it cannot be canceled.
Registered customers: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
NON-REGISTERED CUSTOMERS: You may cancel your web order online. Click on “Order number”, and then select CANCEL next to the item(s) you wish to cancel.
Occasionally, orders or parts of an order are cancelled by our system for various reasons, including:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request (only if product has not yet shipped, otherwise Return Policy will apply).
If your order is cancelled by us, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.